Rules and Regulations

Acceptance of terms

• Creating an account or using any part of the website means agreeing to the T&C, the privacy policy, the promotion terms and the game rules (clause 1.1).
• Anyone who does not accept them should not open an account or continue to use the site.

Eligibility

• Players must be 18 or the legal gambling age where they live, whichever is higher; proof of age can be requested at any stage (4.1).
• Clause 4.4 bars players located or domiciled in a list of countries that includes the United Kingdom, the USA, France, Spain, Italy, the Netherlands and Australia. Ireland is not on that list.
• The operator gives no legal advice on whether online gambling is allowed where a player lives; checking that is the player’s responsibility (4.2), as is reporting any taxable winnings (4.5).
• A self-excluded player cannot deposit or bet while the exclusion lasts, under the responsible gaming policy.

One account and fair use

• Only one account per person is allowed; duplicate accounts can be closed, their transactions voided and winnings forfeited (5.5). Bonuses are limited to one per person, household, phone number, device and IP address.
• Registration details must be accurate and kept up to date (5.3).
• Exploiting bugs, using automated players, colluding with other players and masking an IP address or location are banned (11.1, 12.7).
• Accounts cannot be sold or transferred, and losing on purpose to pass money to another player is prohibited (12.6).

Changes to these terms

• The operator may change the terms for legal, commercial or customer-service reasons and publishes each new version with its effective date on the website (3.1).
• Continued use after the effective date counts as acceptance; anyone who disagrees can close the account (3.2).

Content and intellectual property

• Website content is protected by copyright and is owned by the operator or used under licence from third parties; downloads are for personal, non-commercial use only, and the trademarks and logos may not be reproduced (19.1, 19.3).

Liability and service availability

• The operator is not liable for faults caused by the player’s own equipment or internet provider (15.1) or for events outside its reasonable control, such as DDoS attacks (25.1).
• Winnings paid by mistake must be returned (16.3), and the server’s records of results and balances are final (22.4).
• Payments are final and no refunds are issued; if a system failure stops play, the remaining balance can be withdrawn in the usual way (16.6).

Governing law, complaints and disputes

• The terms are governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction (28.1).
• A complaint goes first to customer support (22.1). The separate complaints policy asks for disputes within 7 business days of the issue, sent to the complaints address, and promises a result within 30 business days.
• Claims older than 12 calendar months are time-barred (22.3), and game-round problems must be reported within 10 days (15.2).
• If the player is still dissatisfied after two months, the complaints policy points to an independent Alternative Dispute Resolution service at [email protected].

Who may place bets

• Sports bets are accepted only from adults aged 18+ (or the higher local age of majority) who agree to the sports rules; athletes, coaches, referees and people linked to other betting companies are excluded.
• Bets can only be placed with the credit held in the account (T&C 10.4).

Bet acceptance and settlement

• A bet counts only once the system confirms it; after acceptance it cannot be changed or cancelled, and connection failures are no reason for cancellation.
• Pre-match bets are taken before the start: a pre-match bet placed after the start is settled at odds of 1, and a bet on an event whose result is already known is void.
• Live bets are settled from official sources right after the event, and outcomes already decided stand if a match is interrupted.
• Events postponed for more than 48 hours, or stopped without an official result, are generally settled at odds of 1, which returns the stake.

Odds, stakes and limits

• Odds and lines can change at any time, but accepted bets keep the terms shown at acceptance; live odds can move between selection and acceptance.
• Minimum and maximum stakes are set per event and bet type and can change without notice; the operator can cap stakes for individual events or accounts.
• Placing several identical bets on the same match to get around limits breaks the rules.

Calculation of returns

• A single pays the stake multiplied by the odds; a multiple pays the stake multiplied by the odds of all selections and loses if any selection loses.
• A system bet is a set of equal multiples, each paid separately.
• Selections from the same match cannot be combined in multiples or systems; such bets are refunded.
• Handicap and total bets that land exactly on the line are settled at odds of 1.

Errors, disputes and conduct

• The operator is not responsible for obvious errors in displayed odds, results or start times, and wrongly settled bets are re-settled.
• Settlement disputes are accepted by support within 30 days of the end of the event; claims on live bets within 24 hours of the event start.
• Automated robot betting leads to a blocked account.

Bonuses and bets

• The real balance is used first; bonus money is used only once the real balance reaches zero.
• With an active bonus, only one bet per market of the same event is allowed, and the maximum stake with sports bonus money is €50.
• Sports bonuses must be wagered within 30 days unless the promotion says otherwise.

Deposits

• Real-money play requires a deposit. The official site names Visa, Mastercard and Neteller among its cashier methods; the exact list depends on the country.
• Deposits must come from an account or card in the player’s own name; third-party payments and cash are refused (8.3, 8.6).
• A chargeback or reversed payment leads to account closure (8.2.2), and a payment cannot be cancelled once “Pay” is clicked (9.2).
• Payments are managed by T&C Whitebox CY Limited of Cyprus as agent of Whitebox B.V. (2.1); the balance is not a bank account and earns no interest (8.9).

Withdrawals

• A withdrawal needs cleared deposits, completed checks, a full profile and the same method as the deposit (8.10, 8.11); above USD 1,000 an ID document is required.
• After KYC: up to €499 within 5 minutes to 12 hours (no more than 2 working days), €500–€4,999 within 5 minutes to 48 hours (no more than 5 working days), €5,000–€29,999 within 30 working days, €30,000 or more on individual terms (8.13–8.16).
• If pending requests, the balance and past withdrawals together reach 20 times total deposits, withdrawals can be limited to €5,000 per 30 days (8.17).

Verification (KYC/AML)

• Checks are due at whichever comes first: 30 days after the first deposit, €2,000 in total deposits or the first withdrawal (KYC policy).
• Large deposits can trigger a source-of-funds request (6.6), and edited, AI-generated or forged documents are treated as fraud (6.7).

Fees and investigations

• A fee covering costs can apply to funds withdrawn without being played (8.12), and where turnover is “2 (two) times less” than the deposit, 20% of the withdrawal can be withheld to cover payment costs (8.11.6).
• Withdrawals can be restricted during checks (6.3); for fraudulent payments, including stolen cards, the operator can block the account, reverse payouts and recover winnings (8.7).

Principles

• The terms describe gambling as a pastime, not a way to earn money, and suggest keeping track of daily time and spend (30.1); only players aged 18+ are accepted (32.1).

Player control tools

• Deposit limit and loss limit for a chosen period, set through live support (31.1); a lower limit applies as soon as practicable, a higher one only after a 24-hour cooling-off period.
• Self-exclusion for a set period or permanently: request it in live chat, then send the request from the registered e-mail address; it applies once support confirms it (30.2).
• During self-exclusion, deposits and bets are blocked, but cleared balances can be withdrawn.
• Marketing messages can be switched off, as the privacy policy lets players opt out of communications.

Operator measures

• The operator may exclude a player who shows signs of problem gambling, after pointing them to the responsible gaming tools, and must exclude anyone found to be under 18.

Support and resources in Ireland

• GamblingCare (gamblingcare.ie)
• Extern Problem Gambling (problemgambling.ie)
• Gamblers Anonymous Ireland (gamblersanonymous.ie)
• HSE addiction services (hse.ie)

Legal obligations

• Ice Casino’s published AML and KYC policy bans using the service for money laundering, terrorist financing or sanctions breaches and applies risk-based due diligence. Players confirm that the money they deposit is their own and lawful (T&C 6.1.2, 8.2.1).

Know Your Customer (KYC)

• Checks cover identity, screening against sanctions, PEP and adverse media lists, and the country of residence; typical documents are an ID, a payment card photo, a photo holding the document and proof of address.
• Documents are reviewed within 24 hours, and withdrawals stay blocked until approval. PEPs declare their status to [email protected] after registration (5.6).

Monitoring and detection

• Enhanced due diligence applies to transactions above €10,000 within 30 days, unusual patterns, high-risk countries and PEPs; transactions above €2,000 that break a player’s usual pattern get a closer review.
• Suspicious activity can be reported to the competent authorities and financial intelligence units.

Consequences of breaches

• Accounts can be restricted or closed and funds frozen, and balances of accounts blocked for suspected fraud or money laundering need not be refunded (11.5).
• Verification and transaction data can be kept for five years, as the privacy policy also describes.

Who handles the data

• Under clause 20, the operator handles personal information strictly in line with its privacy policy and keeps copies of all communications with players. Privacy questions go to [email protected].

What data is collected

• Registration data: full name, e-mail address, home address, date of birth, phone number and payment details.
• Verification data: identity documents, card photos and proof of address.
• Voluntary data: messages sent by e-mail or live chat, feedback and complaints.
• Device and usage data: IP address, geolocation, device identifiers, pages viewed, browser, operating system and language.

How and why data is used

• Contract: running the account and services, including payment, game and support providers.
• Legitimate interests: protection against fraud and security threats, legal compliance, business operations and personalised offers.
• Consent: direct mail, SMS, e-mail and phone marketing; consent can be withdrawn at any time.

Sharing

• Data is disclosed only to employees and third parties who need it to provide the services, and to public authorities on lawful request (20.3).
• Payment providers receive name, date of birth, e-mail, address, city, country and phone number to process deposits and withdrawals.

Retention and choices

• Data is kept while the account is active and, for risk management and compliance, for up to five years; it is depersonalised five years after account closure or inactivity.
• Players can review, correct or ask to remove their data and opt out of marketing, although some records must be kept by law.

Technical safeguards

• The privacy policy lists regular monitoring for vulnerabilities and attacks, annual penetration testing, security training for staff and proportionate network protection, while noting that no system is completely secure.
• The AML policy follows an “encrypt whatever can be encrypted” rule with controlled access, secure storage and backups, and new employees undergo background checks.

Account protection

• Username and password must never be shared, and the account holder is responsible for all activity on the account (7.1, 7.2).
• A strong password has at least 10 characters with numbers, symbols, capital and lowercase letters; choose a unique one at sign-up.
• Unauthorised use of an account must be reported to support immediately (7.3).

Everyday precautions

• Keep anti-virus software up to date, log off shared computers and treat pop-ups, unknown e-mails and suspicious links with caution.