Contacts
This page lists the official Ice Casino contacts for players in Ireland. Customer support is reached by live chat, open 24/7 on the site, or by e-mail, and complaints and privacy requests have their own addresses. The official site publishes no phone number, WhatsApp, Telegram or social media accounts, and no standard reply times.
All Ways to Contact Ice Casino
The channels below cover account access, payments, verification, game issues, responsible gambling, complaints, personal data and affiliate partnerships. The Ice Casino email address for general help is [email protected]; no contact number is published.
| Communication method | How to get in touch | What it is for |
|---|---|---|
| Live chat (24/7) | The “Live chat” item in the side menu of the official site | Urgent help with account access, payments, withdrawals, verification or a game that is not loading; account closure |
| E-mail support | [email protected] | Detailed questions with screenshots, registration problems and the PEP declaration |
| Responsible gambling | Live chat; a self-exclusion request must also be sent from the registered e-mail address | Deposit and loss limits, self-exclusion |
| Complaints | [email protected] | Formal complaints, sent within 7 business days of the issue (later ones count as void under the complaints policy), with first and last name, user ID and phone number; result within 30 business days |
| Independent dispute resolution | [email protected] | An Alternative Dispute Resolution service, if the player is still dissatisfied with the handling of a complaint after two months |
| Privacy and data requests | [email protected] | Questions about personal data, corrections and processing under the privacy policy |
| Affiliates | V.Partners affiliate programme (v.partners) | Partnership and affiliate questions |
| Operator | Whitebox B.V., Korporaalweg 10, Willemstad, Curaçao, registration number 155412 | Legal details of the licence holder named in the terms |
Notes on response times:
- Reply times for chat and e-mail are not published; live chat is the channel for anything urgent.
- The complaints policy sets 30 business days for a complaint result.
- Game-round problems must reach support within 10 days of the incident, with the exact time.
Before discussing an account, support may need to confirm the player’s identity: the terms allow verification checks at any time. Under the KYC policy, a failed verification is logged as a support ticket, and the player receives the ticket number with an explanation.
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